FAQ's & Terms of Hire
Generally most events are held on the weekend so we offer a Friday to Monday hire.
Now don’t panic, if your event is outside of the weekend, we will work with you to arrange a hire that suits you - just get in touch.
How much is delivery, set up and pack up?
Every event is different, our service fees are based on the requirements of each event.
Some things to consider:
the size of the event, the number of guests;
the items required and the time to set up and pack down;
the event location/s, available access options, bump in & out timeframes and / or venue restrictions and installation of products where applicable.
We will assess the labour, travel time, vehicle and fuel requirements based on your order and advise.
When will my order be delivered?
We will arrive in enough time to ensure your items are all set up ready to go before your event. We will be in touch approximately 2 weeks before your event to confirm the order, delivery location and start time. We will deliver and collect based on the venue restrictions/instructions.
Can I collect my order?
Yes, depending on your order, we will permit collections and returns. We can discuss your requirements and any necessary limitations, venue restrictions. Get in touch.
I collected my items so what happens if I return the late?
Sometimes things happen out of our control, give us a call as soon as you can! Late fees will be applied, these are determined by the items hired. Should the item be required for another client, we will arrange collection of the items and appropriate collection fees will be applied.
Can I change my order before the event?
Yes, we understand that things change, guests numbers are only known after RSVP numbers or needs may change leading up to your event. If you require more or less of a hire item than what you originally first ordered please contact us at least 4 weeks (prior to final payment) before your event. Please note that an increase can only happen if stock permits.
Do you require a deposit?
Yes, we will require a deposit to secure your booking. Deposits are based on the value of the order
Orders under $200 – Full deposit upon booking.
Orders over $200 – 40% deposit required.
Items are not reserved until a booking form is signed and a deposit is received. Once your deposit is received, we will refuse other bookings for those items you’ve selected on that same date.
When is full payment due?
Full payment of the remaining balance is required 30 days prior to your event date.
What is the cancellation and refund policy?
Precious Memories Event Planning (hire department) will refund to you 50% of the deposit paid in the event that you cancel your booking, provided that such cancellation is notified in writing to us at least 3 months prior to the date booked.
Damaged, Missing Broken Items
We understand that accidents can happen, items can be damaged, go missing or break however as part of your Hire Terms & Conditions, you as the client are responsible to cover the costs associated with cleaning, repair or replacement of the items in question.
We require a $200 cash security bond on all hires.
All hire items are inspected before every hire are inspected upon return. Should any items be found damaged, soiled, missing or broken we will contact you and retain your bond until we can determine the cost of cleaning, repair or replacement. An invoice will be forwarded to you for these costs. The bond will be held with any further outstanding payments due within 14 days. Payment of the required deposit is your acknowledgement of our Terms of Hire and these listed conditions.
How can I make a booking?
Simply get in touch with us
1. Via our contact us link;
2. Send us an email; or
3. Give us a call
Let us know what items you are interested in, the event date and the address of the venue for delivery and we will come back to you with availability, costs and booking form.